Comfortable Experience
I should first say I have never had a more comfortable experience with friendly, helpful, laid back group of people with a true desire to help inform, educate and complete all phases of enrollment.
- Bryan Gann
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Melinda Gonzalez Wilhelm & Michael Wilhelm
Founders
Meet Our Founders
Founded in 2005 by Michael Wilhelm and Melinda Gonzalez Wilhelm, Trusted Senior Specialists is a Houston-based company dedicated to serving Medicare beneficiaries. With Love and Trust as its foundation, the company has expanded from a husband-wife team to a compassionate family of employees. Combining traditional customer service with modern technology, Trusted Senior Specialists has helped over 82,000 Americans safeguard their Health, Wealth, and Well-being through a team of 5,000 dedicated licensed agents.
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Meet Our Team
Leadership Team
Compliance Dept.
Customer Service
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Leadership Team
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Michael Santos
VP of External Operations
AJ Gonzalez
VP Business Operations
Jeremy Johnson
National Training Director of Field Agents
Linda Colon
National Telephonic and Online Sales Trainer
Leticia Cordova
Agent Center Manager
Loida Amaya
Agent Center Manager
Keandra Austin
Agent Center Asst Manager
Ginny Wier
Customer Service Manager
Sondra Ford
Senior Compliance Officer
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Compliance Department
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Evelyn Lira
Compliance Quality Officer
Anna Amassiadis
Compliance Quality Officer
Sondra Ford
Senior Compliance Officer
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Customer Service
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Auctavia Curl
Customer Service Representative
Susy Bubien
Customer Service Representative
Jo’el Pacrem
Customer Service Representative
Lorena Clay
Customer Service Representative
Esmeralda Hernandez
Customer Service Representative
Raving Reviews
Exceptional Service
Thank you Chelsea Goin!!! You are awesome!! You’ll reached out to me to make sure I was on the best plan to meet my personal needs. You allowed me to set up an appointment at my convenience and we discussed options for myself and my husband. I am truly grateful!
- Carmen Carlile
All about helping people
If I could give 10 stars, I would. My senior specialist (Navraj) is very patient and knowledgeable. She really put you at ease and you can tell, she is all about helping people. She goes beyond the call of duty.
- Dora Callahan
Knowledgeable & Efficient
Thaddeus Samuel was exceptional in helping my husband and me with our insurance needs as we both turned 65. He's friendly, knowledgeable, and efficient. We've already recommended him to our friends in the same situation.
- Kathleen Bishop
Extremely Professional
I am extremely impressed by the professionalism and care provided by one of their specialists, Adrianna Gomez. She helped me pick out the best Medicare plans for myself. She is patient, knowledgeable, and a genuinely nice person. I highly recommend her as anyone's agent. And she speaks Spanish!
- Angelo Davila RA
Friendly and very patient
I had the honor of having Chelsea Goin as my "Trusted Senior Specialist". She was friendly and very patient. I feel like she went above and beyond in walking me through the process and different options. She represented your company well. I can see why your company gets such high ratings. My best to all of you. I will definitely recommend your organization to my friends.
- Marcus Perry
Knowledgeable is invaluable
I could not navigate my choices and the changes to the plan each year without my specialist, Navraj Dhanjal. She has been assisting me for the past three years for me and my mother. Her knowledge is invaluable. Her patience is such a blessing!
- Shaaron
Medicare Experts Help
Trusted Senior Specialists have been invaluable when it comes to helping me understand my Medicare benefits. The staff is very friendly and helpful in being able to explain the ins and outs of this complicated system, which was a huge relief! If you are seeking assistance with navigating your Medicare coverage, don't hesitate to give them a call!
- Pat Spicer
Guided to Happiness
There were so many questions and choices for me to decide. Thanks to Trusted Senior Specialists (TSS) and especially agent, Samera Godil, who helped me steer through all the details of different plans and finally I am a very happy customer.
- Aparna
Exceptional Medicare Assistance
I recently used Trusted Senior Specialists to help with my Medicare needs, and I couldn't be happier with the results! The team was knowledgeable about the complex details of Medicare, and they made sure I understood the coverage options available to me. Highly recommend them for all your senior-related health care needs!
- Steve Markson
Offer comprehensive advice
Looking for an experienced and knowledgeable provider for my Medicare needs? Look no further than Trusted Senior Specialists! They offer comprehensive advice on what plans will work best for you, while providing exceptional customer service every step of the way. Highly recommend if you're looking for a reliable guide in navigating Medicare!
- Rene Farcee
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